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Intelligence Viewer The Intelligence Viewer displays the Zendesk AI intents and entities right next to your tickets.
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CSAT Viewer The CSAT Viewer displays the new customizable satisfaction survey results next to tickets.
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Ticket timeline Viewer Display and search ticket audit events.
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Conditional Field Values Dependent dropdowns: filter options by another field, the brand or the group.
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Lookup Fields Viewer The Lookup Fields Viewer shows the whole record behind every lookup field, next to the ticket.
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