Bernard Moriau

✅ New feature 🛠️ Bug fix 🎨 Layout change 💵 Change in billing or licensing v1.0.0 Initial release of the app 🥳

We all love straightforward tickets where the customer asks a question, we provide the answer, and the ticket gets closed. But in reality, ticket management can become quite complex. Tickets often ...

AI agents, or bots, are revolutionizing customer service by providing quick and accurate responses to clients' questions. They analyze available information to generate precise answers, enhancing c...

Why We Started Tripelhop We are a team of Zendesk enthusiasts who create unique apps to fill gaps in the Zendesk product. With over ten years of experience working with customers, we still enjoy wo...

Core values are essential for all companies.   We've distilled ours down to 3: People-Centered Approach At our core, we believe in making agents’ work more enjoyable by removing friction. Technolo...

What is the Intelligence Viewer about? Requirements for the APP Give client support in any of the following languages Zendesk provides comprehensive API management and documentation. They offer...

The Zendesk Marketplace apps can only be purchased via credit card and the store's build-in purchasing flow. The entire purchase process is managed by Zendesk and out of our control. For more infor...

What is the Intelligence Viewer about? Requirements for the APP Advanced AI + Activation of the Intelligent Triage Zendesk Suite Professional or Enterprise Give client support in any of the follo...

Zendesk has made the first step in improving customer satisfaction surveys. Initially, clients could only give a thumbs up 👍 or thumbs down 👎, but now they have more options.   What changed? The sc...

Go to the marketplace and search for the app (or use this link). Once you open the page dedicated to our Ticket Timeline Viewer, select the plan that is most beneficial to you. Two different plans...