Release Notes for the Condition Field Values

✅ New feature
🛠️ Bug fix
🎨 Layout change
💵 Change in billing or licensing

• ✅ Apply a condition only to agents in chosen groups.

• ✅ Choose per condition whether the selected options are shown or hidden.
• ✅ Offer all options or no options in a row.

• ✅ New sources: ticket form, organization, priority, type, tags and checkbox fields.
• ✅ Conditions on the new-ticket screen.
• ✅ Default values and required fields per row.
• ✅ Combine several conditions on the same field.
• ✅ A notice tells agents when a value was changed, and why.
• ✅ Skip chosen agent groups.
• ✅ "Any other value" and "Empty" rows.
• ✅ Search, filters, undo and bulk actions.
• ✅ Backup, import, export and the last 5 saved versions.
• ✅ Help Center: custom domains, nested fields, defaults and required fields.

• ✅ Agents-only values, never offered in the Help Center.
• ✅ The Help Center clears a value the source no longer allows.

• ✅ For agents, a value the source no longer allows is cleared.

• ✅ Brand and group as sources.

• Initial release of the app.