Bernard Moriau
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Activity overview
Latest activity by Bernard Moriau-
Bernard Moriau created an article,
Privacy policy for Ticket Timeline Viewer
Marketplace installationDuring the installation process of the our apps via the Zendesk Marketplace we receive the following information from Zendeskdomain of the instancecompany, address and conta...
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Bernard Moriau created an article,
Release notes for Ticket Timeline Viewer
✅ New feature 🛠️ Bug fix 🎨 Layout change 💵 Change in billing or licensing v1.0.0 Initial release of the app 🥳
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Bernard Moriau created an article,
Release notes for Ticket Timeline Viewer
✅ New feature 🛠️ Bug fix 🎨 Layout change 💵 Change in billing or licensing v1.0.0 Initial release of the app 🥳
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Bernard Moriau created an article,
How to uninstall the Ticket Timeline Viewer?
Uninstalling the App is very easy. Navigate to the Admin Center > Apps and Integrations > Zendesk Support Apps. You will find here the Bot History Viewer App. Click on the cogwheel that will open a...
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Bernard Moriau created an article,
What can i get out of the Ticket Timeline Viewer?
We consider this an app for Teamleads, because the app will be most useful for support staff troubleshooting tickets than agent working in the ticket.A teamlead or Incident manager can check what h...
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Bernard Moriau created an article,
How to install the Ticket Timeline Viewer?
Go to the marketplace and search for the app (or use this link). Once you open the page dedicated to our Ticket Timeline Viewer, select the plan that is most beneficial to you. Two different plans...
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Bernard Moriau created an article,
What is the Ticket Timeline Viewer about?
We all love straightforward tickets where the customer asks a question, we provide the answer, and the ticket gets closed. But in reality, ticket management can become quite complex. Tickets often ...
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Bernard Moriau created an article,
How to activate the Bot History Viewer
During installation of Bot History Viewer, you will need to activate it. How to activate the App the first time? During installation Zendesk will prompt you to enter an App ID and encoded token. T...
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Bernard Moriau created an article,
Restrictions for the Bot History Viewer
Please note that some limitations are applicable: Only interactions can be displayed for the Zendesk Bot, Ultimate, AI Agents Essential, AI Agents Advanced, Messaging conversations and third party...
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Bernard Moriau created an article,
Privacy for Bot History Viewer
Marketplace installationDuring the installation process of the our apps via the Zendesk Marketplace we receive the following information from Zendeskdomain of the instancecompany, address and conta...