Release Notes for the Conditional Field Values

✅ New feature
🛠️ Bug fix
🎨 Layout change
💵 Change in billing or licensing

• ✅ Multi-select fields as a condition's source or target, for agents and on the Help Center form.
• ✅ The admin screen follows Zendesk's dark mode.
• ✅ Optional error logging, so we can fix problems faster. It sends no ticket, field or user data. Turn it off in the app's settings.
• 🛠️ On the current Copenhagen theme, the Help Center form now really clears a value that no longer fits.
• 🛠️ An error in the admin screen shows a message instead of a blank page.
• 🛠️ Fewer repeated requests when Zendesk limits the request rate.

• ✅ Apply a condition only to agents in chosen groups.

• ✅ Choose per condition whether the selected options are shown or hidden.
• ✅ Offer all options or no options in a row.

• ✅ New sources: ticket form, organization, priority, type, tags and checkbox fields.
• ✅ Conditions on the new-ticket screen.
• ✅ Default values and required fields per row.
• ✅ Combine several conditions on the same field.
• ✅ A notice tells agents when a value was changed, and why.
• ✅ Skip chosen agent groups.
• ✅ "Any other value" and "Empty" rows.
• ✅ Search, filters, undo and bulk actions.
• ✅ Backup, import, export and the last 5 saved versions.
• ✅ Help Center: custom domains, nested fields, defaults and required fields.

• ✅ Agents-only values, never offered in the Help Center.
• ✅ The Help Center clears a value the source no longer allows.

• ✅ For agents, a value the source no longer allows is cleared.

• ✅ Brand and group as sources.

• Initial release of the app.