Marketplace installation
During the installation process of our apps via the Zendesk Marketplace we receive the following information from Zendesk
- domain of the instance
- company, address and contact information as entered in the checkout fields
- email address of the admin installing the app
We do not get, see or receive any other data about your company's Zendesk instance.
Running the Application
Tripelhop does not log, capture, see or process any of the data used in the actual usage of the application.
One exception: when the app hits an error, it can send a crash report to Sentry, stored in the EU. It holds the error message and stack trace only. Email addresses and record ids are removed before sending, and the app sends no record data. Error logging is on by default; turn it off with Enable error logging in the app's settings.
We do not collect any other logs or usage metrics about the app.
External Data used by the app
The app runs entirely within your Zendesk instance and makes any API calls to gather and show data client side. On an open ticket, it reads the ticket’s lookup fields and the linked users, organizations, tickets and custom object records. To change a custom object lookup, it searches that object’s records.
The API calls made are limited by the permission level of the current logged in user in your Zendesk instance. The API calls are made with their user account associated and show up as such in the Zendesk logs. This guarantees that we comply with the permission level you setup in your Zendesk instance.
What the App stores
Nothing. The only change the app makes is the one an agent asks for: when they pick another record, it sets the lookup field on the open ticket. The agent still saves the ticket.