Bernard Moriau

Once the App has been installed, you will find the app in the sidebar. You will see the intent, the sentiment and the language with its corresponding confidence levels.In addition you can see all o...

Upon installation, the CSAT Viewer will be listed in the sidebar. If you click on the pin , the app will be fixed to your sidebar. This makes it easier to quickly access the CSAT Viewer informatio...

Uninstalling the App is very easy. Navigate to the Admin Center > Apps and Integrations > Zendesk Support Apps. You will find here the Bot History Viewer App. Click on the cogwheel that will open a...

During installation of Bot History Viewer, you will need to activate it. How to activate the App the first time? During installation Zendesk will prompt you to enter an App ID and encoded token.  T...

API viewer via the Navigation Bar You can open the API Viewer in the Navigation Bar (left-hand side) When opening the app, an enormous amount of information will be displayed. This information is n...

There are 3 things that can be adjusted within the App. 1. Change the colour of the icon's  The icons in the app will use the same colour as the branding colour in your Zendesk instance. You can ch...

Uninstalling the App is very easy. Navigate to the Admin Center > Apps and Integrations > Zendesk Support Apps. Here, you will find the CSAT Viewer App. Click on the cogwheel to open a pop-up windo...

The Conditional Field Values App dynamically filters dropdown and multi-select options based on ticket context, reducing duplicate fields across brands and teams. It supports shared product and cat...

✅ New feature 🛠️ Bug fix 🎨 Layout change 💵 Change in billing or licensing v1.0.0 Initial release of the app 🥳

Uninstalling the App is very easy. Navigate to the Admin Center > Apps and Integrations > Zendesk Support Apps. Here, you will find the CSAT Viewer App. Click on the cogwheel to open a pop-up windo...