Installing the App is an easy process to go through. The first thing you need to do is go to the marketplace and search for the App (or use this link ).
When opening the App page, you need to select the plan.
Two different plans are available.
Either you select the agent-based plan or the instance-based plan. Note that if you have more than 20 agents in your Zendesk environment, you will be better off with the instance-based billing
Next, you will be prompted to fill out your domain.
Once filled out, you click on the install button and now you will be prompted to fill out the banking details.
The App now gets loaded and will be listed in your Admin center under the Zendesk support Apps
Ensure the app is activated
If you click on change the settings, you can enable role or group restrictions.
By now the App has been installed and can be used by the agents.