Bernard Moriau

Please note that some limitations are applicable: Only interactions can be displayed for the Zendesk Bot, Ultimate, AI Agents Essential, AI Agents Advanced, Messaging conversations and third party...

Installing the App is an easy process to go through. Search for the App on the Zendesk marketplace (or use this link).  When opening the App page,  you can install it by selecting the available pl...

Installing the App is an easy process to go through. The first thing you need to do is go to the marketplace and search for the App (or use this link ).  When opening the App page,  you need to sel...

Installing the app is straightforward. First, go to the marketplace and search for the app (or use this link). Once you open the app page, select the plan. Two different plans are available. Either...

We consider this an app for Teamleads, because the app will be most useful for support staff troubleshooting tickets than agent working in the ticket.A teamlead or Incident manager can check what h...

If you want to install the App, first go to the marketplace and search for the app (or use this link). Once you open the app page, select the plan. Two different plans are available.For smaller or...

You can access the API viewer in 2 different manners. Either you search for ticket specific information or for more generic information. API viewer via the sidebar  For ticket-related information, ...

Once the App has been installed, you will find the app in the sidebar. You will see the intent, the sentiment and the language with its corresponding confidence levels.In addition you can see all o...

Upon installation, the CSAT Viewer will be listed in the sidebar. If you click on the pin , the app will be fixed to your sidebar. This makes it easier to quickly access the CSAT Viewer informatio...

Uninstalling the App is very easy. Navigate to the Admin Center > Apps and Integrations > Zendesk Support Apps. You will find here the Bot History Viewer App. Click on the cogwheel that will open a...